How does promotion influence customer?

Promotions can increase customer loyalty by spreading the word about special pricing, rewards programs, and other incentives to buy. Today's customers are your most important target market, because you have an established relationship and usually have access to the data that makes direct marketing possible. Promotions can not only affect the level of attention, but can also influence the direction of attention to the components of communication. If the promotion is prominent in a communication, it can receive a lot of attention during the exhibition and can therefore be easily remembered.

A series of studies by von Restorff (193) provides empirical evidence to improve the recall of a single element. It is therefore to be expected that a promotion will be more likely to be withdrawn than the rest of the communication. In general, communication material that is not in the promotion may be less remembered than if no material were promoted (for a similar example, see Gardner, 198.Calkins (189) reported similar findings using color to manipulate the salience of numbers in a list. For discussions on the underlying process, see Simon and Feigenbaum 1962 and Wallace 196.It could be hypothesized that a promotion will diminish the recall of the communication when the content of the communication is not related to the promotion.

Consumer promotions are the strategies that companies use to win more customers or build brand loyalty among current customers. Common customer promotions include sales tactics that make customers feel like they're getting a good deal or special value. Consumer promotions typically occur over a specific period of time or are temporary, although many brands also offer special promotions to first-time customers. The consumer promotion your brand chooses depends on the structure of your business and how you anticipate your target audience will respond.

Research has established that branded items to promote a brand greatly influence shopper habits. In fact, many customers recognize the fact that the only reason they maintain brand loyalty is because a promotional product reminds them of the brand. Marketers have taken this emerging trend in marketing to drive sales, and customers argue that they wouldn't think twice about changing a product just to receive a promotional item. Studies on the impact of promotions on consumer brand attitudes have generally not found the hypothetical negative effects.

A second consequence that would not be desirable from the perspective of the developer is that the consumer can associate the brand with a low price and infer that it is of low quality. The benefits that induced the promotion response may lead to scripts that differ so much in content that some have no interruptions. A related problem is whether or not promotion scripts are entered every time a coupon or other offer is viewed. The good news is that marketers can still attract attention with the right sales promotion tips, especially when those offers are personalized.

Equally important, script research suggests ways in which communication strategies can be developed to maximize the impact of promotional incentives. Understanding this process is important not only to design effective promotions, but also to ensure that the potentially negative effects of other communication elements are minimized. Discounts can be limited to a specific point in the customer journey, such as your first online order or a seasonal or holiday promotion. It is also important to analyze category trends to promote the most popular products in a timely manner when customers want it most.

It's a useful tool for delivering compelling promotions that drive sales, profits, and ultimately customer satisfaction. Increased attention to price due to a promotion may not affect brand attitudes if the consumer does not use price for brand evaluation. In addition, offering personalized and relevant promotions can make your customers feel important and cared for, increasing customer satisfaction. The goals of promotion are to raise awareness, make people try products, provide information, keep customers loyal, increase the use of a product, identify potential customers, and even teach customers about potential services.

Promotions need to be held often enough to make consumers feel like they are getting a bargain price for a great product that they wouldn't have purchased at the normal price. The model recognizes that consumer response to promotions can follow a path that includes attitudinal formation. . .

Esther Woodcock
Esther Woodcock

Esther has been in Marketing field for 15 years